Canadian singer Dave Carroll and his band, Sons of Maxwell, were on their way to a gig in Nebraska last year when rough handling — in plain view of the the alarmed passengers — snapped the neck off Dave's $3,500 Taylor guitar. After a year of appeals for compensation, this video was the result.



After the video received more than two million views, United Airlines offered to break its baggage loss policy and compensate Dave for his broken guitar. Carroll says he's gratified by the huge response, doesn't want money from United and hopes the airline donates it to charity. He said the attention has resulted in numerous offers to write songs and perform.

His dealings with "kind Ms. Irlweg" will be the basis of his next video: a light-hearted look at his year-long battle. The full story is here.